Shipping policy
Shipping Policy
Thank you for shopping with us! We are committed to delivering your order as quickly and efficiently as possible. Please review our shipping policy below:
Processing Time
All orders are processed within 1–5 business days after payment is confirmed. Orders are not shipped or delivered on weekends or holidays.
Shipping Time & Delivery Estimates
We work with international suppliers to bring you the best products at affordable prices. Shipping times vary based on your location:
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United States & Canada: 7–20 business days
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North America: 10–25 business days
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Caribbean (e.g. Haiti, Dominican Republic): 15–30 business days
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Rest of the World: 15–35 business days
Note: These are estimated delivery times. Delays may occur due to customs or external factors.
Shipping Fees
Shipping fees will be calculated at checkout. We may offer free shipping on certain products or promotions.
Order Tracking
Once your order has shipped, you will receive a confirmation email with a tracking number. Please allow a few days for the tracking info to update.
Customs, Duties & Taxes
We are not responsible for any customs fees or taxes applied to your order. All fees imposed during or after shipping are the customer’s responsibility.
Lost or Delayed Packages
If your package is significantly delayed or appears lost, please contact us at info@hortzaan.com and we will assist you in resolving the issue.
Need help?
If you have any questions about your order, contact our support team at info@hortzaan.com